Regulatory Protocols
Privacy Policy
Effective Date: January 1, 2026
Data Controller: HarborVectorForge, registered at Overgade 19, 5000 Odense C, Denmark. For all data protection inquiries, contact [email protected].
1. Data Collection & Processing
HarborVectorForge collects and processes personal data solely for the purpose of delivering contracted services and maintaining business communications. The following categories of personal data may be processed:
- Contact identifiers (name, email address, telephone number) submitted through our contact forms or direct communications.
- Project-related data including technical specifications, business requirements, and deliverable documentation necessary for service execution.
- Payment processing information handled exclusively through certified third-party payment processors (Stripe) — we do not store card data on our servers.
- Technical metadata including IP addresses, browser type, and access timestamps collected via server logging for security and performance monitoring.
2. Legal Basis for Processing
We process personal data under the following legal bases as defined by Article 6 of the EU General Data Protection Regulation (GDPR):
- Contractual Necessity (Art. 6(1)(b)): Processing required to fulfill our contractual obligations for delivered services.
- Legitimate Interest (Art. 6(1)(f)): Processing necessary for our legitimate business interests, including service improvement, security, and fraud prevention, balanced against your rights.
- Consent (Art. 6(1)(a)): Where you have provided explicit consent for specific processing activities, such as marketing communications.
3. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contract-related data is retained for the duration of the contractual relationship plus 6 years in compliance with Danish bookkeeping regulations. Marketing consent data is retained until withdrawal of consent.
4. Your Rights Under GDPR
As a data subject, you have the following rights which you may exercise by contacting [email protected]:
- Right of Access (Art. 15): Request a copy of all personal data we hold about you.
- Right to Rectification (Art. 16): Request correction of inaccurate personal data.
- Right to Erasure (Art. 17): Request deletion of your personal data where there is no compelling reason for continued processing.
- Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
- Right to Data Portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
5. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions as applicable.
6. Data Protection Authority
You have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet) at Borgergade 28, 1300 Copenhagen K, Denmark, if you believe your data protection rights have been infringed.
Refund Policy
Effective Date: January 1, 2026
Applicable Entity: HarborVectorForge, Overgade 19, 5000 Odense C, Denmark
1. Scope
This refund policy applies to all service engagements contracted with HarborVectorForge. Refund eligibility is evaluated on a project-by-project basis, taking into account the scope of work completed, milestones achieved, and resources allocated.
2. Pre-Project Cancellation
If cancellation occurs before any project work has commenced, a full refund of any advance payments will be issued within 14 business days, minus any non-recoverable third-party costs already incurred (e.g., domain registrations, software licenses purchased specifically for the project).
3. In-Progress Projects
For projects already in progress, refunds are calculated proportionally based on completed milestones as defined in the project scope document. Non-refundable amounts include:
- Work already completed and delivered at the time of cancellation request.
- Third-party service costs incurred on behalf of the client.
- Administrative and project management overhead (capped at 15% of total project value).
4. Post-Delivery Disputes
If deliverables do not meet the specifications agreed upon in the project scope document, HarborVectorForge will, at its discretion, either remediate the deficiencies at no additional cost or issue a partial refund proportional to the scope of non-conformance. Disputes must be raised within 30 days of final delivery.
5. Refund Process
Refund requests must be submitted in writing to [email protected]. We will acknowledge receipt within 3 business days and provide a refund determination within 14 business days. Approved refunds are processed via the original payment method.
Terms of Service
Effective Date: January 1, 2026
Entity: HarborVectorForge, registered at Overgade 19, 5000 Odense C, Denmark
1. Acceptance of Terms
By engaging HarborVectorForge for services, you agree to be bound by these Terms of Service. These terms constitute the entire agreement between the parties and supersede any prior negotiations, representations, or agreements relating to the subject matter.
2. Scope of Services
All services are defined in individual project scope documents or statements of work (SOW) agreed upon by both parties. Any modifications to the agreed scope require written authorization and may result in adjusted pricing and timelines.
3. Payment Terms
- Invoices are issued as per the payment schedule defined in the project SOW.
- Payment is due within 14 days of invoice date unless otherwise specified.
- Late payments accrue interest at a rate of 1.5% per month on the outstanding balance.
- All prices are quoted in Euros (EUR) and are exclusive of applicable VAT.
4. Intellectual Property
Upon full payment, all intellectual property rights for deliverables created specifically for the client are transferred to the client. HarborVectorForge retains ownership of pre-existing frameworks, tools, libraries, and methodologies used in the development process, and grants the client a perpetual, non-exclusive license to use such components as integrated into the deliverables.
5. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years.
6. Limitation of Liability
HarborVectorForge's total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. Neither party shall be liable for indirect, incidental, or consequential damages.
7. Termination
Either party may terminate the agreement with 30 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date, including any non-recoverable third-party costs.
8. Governing Law
These terms are governed by the laws of Denmark. Any disputes arising from or relating to these terms shall be resolved through the Danish court system, with Odense as the venue of jurisdiction.